This came today via a text message:
I just wanted to thank you for doing such a great job fixing our plumbing issues. We’ve been suffering with that shower for years because I was told they needed to tear open the wall in order to fix it. I’m so thankful to have found someone knowledgeable AND honest. Thanks again for your work. We have a toilet that might be leaking from underneath so I’m sure we’ll be using you again! 🙂
It isn’t hard to understand how to be a super hero in the service business. If you just show up on time and keep your word, you’re already 90% there. Admittedly, keeping your word isn’t always easy. Sometimes it can even cost you money. When Proverbs 15:4 describes those who are accepted by God, it includes “He that sweareth to his own hurt, and changeth not.” It’s a rare trait.
In my opinion, the remaining 10% of being a super hero is mostly desire. For some reason, I want to help people. That makes me go out at night when I’d rather stay home, keep trying to find a solution when I’d rather give up, take extra time on a job when I’m already losing my shirt.
As I said, it isn’t hard to understand. As a comparison, it isn’t hard to understand how to be slender: except in cases of medical abnormality, it’s just diet and exercise. Yet, everybody’s still fat. Likewise, plumbing companies struggle to stay afloat and try to compensate for their failure with expensive advertising and rapacious pricing and overselling. Their customers hate them, but they keep using them (unless they discover me) because, like abused children, they think that’s just they way the world is.
